"OpenOffice.org software is supported under the Sun Software Service Plans, which include two levels of support that cover extended business hours or around-the-clock service for mission-critical deployments. With Sun Software Service Plans, you'll always have access to the latest software functionality with upgrades and patches included for covered software.

Software Service Plans from Sun are a comprehensive and efficient way to get the most out of your investment in software. With Sun Software Service Plans, our experienced support engineers are available to help you identify and resolve technical issues with your OpenOffice.org software."